FAQs

How long does the cooling effect of the Bug Jacket last?

In hot outdoor conditions, the cooling duration is approximately 1.5 hours.

Can I wash the jacket in a washing machine?

Yes, you can both hand wash or machine wash this jacket. Please use cold water and always air dry afterward to maintain its quality.

How does the 1-year quality warranty work?

We stand behind our Rugged, Snag-Resistant Mesh! If your suit experiences any manufacturing issues—such as torn stitching, broken zippers, or drawstring failure—within 12 months, just email us at support@hennchee.com with a photo. We will send you a free replacement immediately, so you can get back to your outdoor adventures without the hassle of a return!

Can I return my order and how do I do it?

Yes. We offer a 30-day hassle-free return policy. To start your return, simply submit a request through our online form or contact our customer service team. We will provide a prepaid shipping label for your convenience. Once we receive and inspect the item, your refund will be processed to your original payment method within 3 business days.

What is Relexit, and what are my shopping benefits?

Relexit is a specialized sub-brand of Hennchee, dedicated to professional-grade, chemical-free outdoor protection. When you choose Relexit, you get the trusted quality of Hennchee backed by our premium service commitment: Free Shipping on all orders and a 30-Day Free Return policy to ensure your absolute satisfaction.