We offer standard and expedited shipping. All orders are processed within 1-2 business days. Delivery times vary based on your location and the selected shipping method. You will receive a tracking link once your order ships.

We offer a hassle-free 30-day return policy from the date you receive your item. If you are not completely satisfied, you can return it for a full refund or exchange.

To be eligible for a return, items must be in their original, unworn, and unwashed condition, with all original tags attached and in the original packaging.

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.

We process orders very quickly to ensure fast delivery. Therefore, please contact us immediately if you need to modify or cancel an order. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the shipping process.

Absolutely. We use industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

Yes, our products are designed to be true to size. For the best fit, we recommend consulting the detailed size chart available on each product page. If you are between sizes, we suggest sizing up for a more comfortable fit.

To ensure the longevity of your item, please always follow the care instructions on the label. Generally, for heated items, this involves removing the battery pack before washing and using a gentle, cold wash cycle. Avoid using bleach and tumble drying on high heat.

We offer a limited one-year warranty on manufacturing defects and the heating elements from the date of purchase. This warranty covers issues that arise under normal use. For full terms and conditions, please visit our Warranty page.