Warranty

At Hennchee, we stand behind the quality of our products. We are committed to ensuring that every item you purchase meets our standards of craftsmanship and durability.

This Warranty Policy applies to all products under both Hennchee and its sub-brand Relexit.

1. Coverage

All eligible products from Hennchee and Relexit are covered under our warranty.

This warranty covers:

• Manufacturing defects
• Material or workmanship issues under normal use
• Functional failure not caused by misuse

2. Warranty Period

The standard warranty period is 12 months from the date of delivery.

3. What Is Not Covered

This warranty does not cover:

• Damage caused by misuse, accidents, or improper care
• Normal wear and tear
• Unauthorized modifications or repairs
• Cosmetic damage that does not affect functionality
• Lost or stolen items

4. How to Submit a Warranty Claim

To request a warranty service:

• Contact us at support@hennchee.com
• Provide your order number and proof of purchase
• Attach clear photos or videos showing the issue
• Describe the problem in detail

Once your claim is reviewed, we will determine whether the item is eligible for repair, replacement, or other resolution.

5. Resolution Options

If your claim is approved, we may offer:

Replacement of the item
Repair (if applicable)
Store credit or other solution depending on availability

6. Additional Notes

Warranty applies only to original purchasers
Warranty claims must be submitted within the warranty period
Hennchee reserves the right to inspect and determine eligibility for all claims

7. Contact

If you have any questions about warranty coverage, please contact us at:
support@hennchee.com

Warranty applies only to products used under normal personal use conditions.